helpline operator


Our Helpline

The Hourglass confidential Helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person. This might include physical, financial, psychological, sexual abuse or neglect.

The helpline is available in England, Wales, Scotland and Northern Ireland to provide a tailored service to callers from across the UK. Our trained Information Officers can provide information, advice and support to help you make the best choices about keeping safe, and put you in touch with appropriate local agencies.  


Our Helpline is available from 9am to 5pm every Monday to Friday, offering:


Support for older people who have experienced, or are at risk of, any kind of harm, abuse or exploitation.

Support for anyone concerned about an older person, e.g family, friends, neighbours, carers or health professionals, etc.

Information and advice relating to safer ageing and prevention.


The Hourglass helpline is entirely confidential, free to call from a landline or mobile, and the number won’t appear on your phone bill. Help is just a phone call away.


Ring us on 0808 808 8141


Or why not volunteer to be a Helpline Information Officer? We’re always looking for support to ensure we can support as many older people as possible, and you can either volunteer from one of our offices or in your own home (in any part of the country). We have an office in Long Melford in Suffolk, and we will provide full training and cover all out of pocket expenses.

Click here to find out more.